I recently ordered some seed from two different vendors who have very good reputations in the business for seed quality and customer service. One of the vendors was Glecklers Seedmen. I thoroughly enjoy doing business with them. They seem to give every order the personal touch by thanking customers for their order by email and telling when it will ship. If you order I believe 5 packets and over it will ship free. Their packet prices are no higher than and seem lower than most vendors.
The second vendor also has a great reputation for seed quality and accuracy to the order. They seem to charge a flat $5.25 for first class postage. Their per packet costs are a little more expensive than most vendors. I ordered eight packets of seed which I received today. The actual postage on the envelope was $0.69. While I expect the seed I ordered from them to be of high quality, I probably won't order from them again because it seems they are actually selling postage for a significant profit while also selling seed for a reasonable profit.
Am I looking at the second vendor in the wrong way? Should I only be considering the value of the product and not the total experience?