Not normal. Sounds sickly or overwatered or for some reason never sent out roots from the root ball into the surrounding soil.
Can you show us a picture? Tell us where you are located, what the conditions for the tree have been (sun exposure, soil type, weather, etc).
Welcome to the Forum! If you hang in there with us, show a picture or two and give good information, we can probably help. Often people don't stick around to do that.